In a busy restaurant, the bottleneck is rarely the kitchen — it is taking the order. Diners wait to be noticed, staff run back and forth, and tickets get lost between the floor and the pass. An F&B ordering system fixes that: guests order from their own phone or a self-service kiosk, the order lands in the kitchen instantly, and your team spends its time on service instead of order-taking.
What is an F&B ordering system?
An F&B ordering system is a digital ordering platform for restaurants, cafes and food courts. It lets guests browse your menu and place orders themselves — by scanning a QR code at the table, using a self-service kiosk, or ordering ahead for takeaway — and sends every order straight to your kitchen display and point of sale. Qtech ties ordering, the kitchen, the cashier and your reports into one connected system, across one outlet or many.
Let guests order by QR, kiosk, or takeaway
- QR table ordering — each table has its own secure QR code. Guests scan, browse a photo menu on their phone, and order with no app to download. Orders are tied to the right table automatically.
- Self-service kiosk — a large touchscreen for walk-in and quick-service ordering, ideal for fast-casual and food courts.
- Takeaway and order-ahead — guests order for pickup and skip the line, with the order queued for the kitchen like any other.
A digital menu built for F&B
- Photo-rich menu with categories, search, and dietary filters (such as vegetarian and gluten-free).
- Item options, add-ons and kitchen notes so guests order exactly what they want.
- Combos and set meals with side-dish selection.
- Time-based menus that switch automatically — breakfast, lunch, dinner or happy hour — so guests only see what is being served now.
Connected to your kitchen and cashier
Every order flows in real time from the guest to the people who fulfil it:
- Kitchen Display System — a live cook queue replaces paper tickets; staff mark items cooked and served, with nothing lost between floor and kitchen.
- Waiter terminal — a live floor map shows table status; staff can add or amend orders and handle walk-ins.
- Cashier and billing — automatic service charge and GST, cash settlement with change, discounts, split bills, printed receipts, and start/end-of-day cash reconciliation.
Run every outlet from one platform
Qtech is built for groups, not just single shops. A central cloud connects each outlet, so you can manage multiple branches with their own menus, tax and service-charge settings, and role-based staff access (waiter, cashier, kitchen and manager). It runs as a web app, a self-service kiosk and an Android app, all kept in sync in real time. Pair it with the Qtech F&B queue management system and self-service kiosks for a complete front-of-house.
Reporting that drives decisions
- Daily sales with payments-by-type reconciliation and cash-drawer checks.
- Items sold by category and best-sellers, so you can tune the menu.
- Kitchen wait-time stats and weekly sales trends to spot bottlenecks and busy periods.
Frequently Asked Questions
How do customers order with the QR code?
Each table has its own QR code. The guest scans it, browses your photo menu on their phone with no app to install, and places an order that goes straight to your kitchen — tied automatically to their table.
Does it support takeaway and self-service kiosks?
Yes. Guests can order ahead for takeaway, and you can add self-service touchscreen kiosks for walk-in ordering, all feeding the same kitchen queue.
Does it include a kitchen display and POS?
Yes. Orders appear on a live Kitchen Display System, and the platform includes a waiter terminal and a cashier with billing, service charge, GST, discounts, split bills and receipts.
How is payment handled?
Orders flow to your cashier or POS, where payment is settled (for example cash or card via your in-store terminal) and a receipt is issued. This keeps your existing payment and reconciliation process intact.
Can it run multiple outlets?
Yes. A central cloud connects every branch, each with its own menu and tax/service-charge settings, plus role-based access for waiter, cashier, kitchen and manager.
How much does an F&B ordering system cost?
Pricing depends on your outlets, channels and hardware. Contact Qtech for a quote.
Ready to take orders straight to the kitchen? Talk to Qtech about an F&B ordering system for your restaurant or group.
