After registering via Self Service Kiosks or QR Code Weblink, customers will be able to receive updates regarding the position of the queue, they are then alerted of their queue position and they will proceed to make their way to your designated waiting area. Customers are also able to click into this notification, and view their live queue information via the QStatus Weblink.
Keep customers informed at every step
Qtech keeps customers updated from the moment they join the queue to the moment they are served. Instead of standing in line, they get a message when their ticket is issued, a heads-up as their turn approaches, and a final call when it is time, so they can shop, sit, or step out and still keep their place.
What customers receive
- Confirmation when their queue ticket is issued
- An “almost your turn” alert with enough time to return
- A call notification when they are up
- Missed-turn and completion messages
No app required
Updates arrive by SMS and web notification, with a live QStatus web link to track position in real time, with no download needed. Customers join via QR code or self-service kiosk and stay informed the whole way through.
Why queue notifications matter
When customers can walk away and still keep their place, waiting rooms stay calm and uncrowded, fewer people give up and leave, and no-shows drop because a well-timed reminder brings them back at the right moment. The counter stays busy without a crowd hovering around it, and staff spend their time serving rather than marshalling the queue.
Where SMS queue notifications are used
Queue SMS and web notifications work anywhere people wait — clinics and hospitals, banks, retail stores and government service centres. They pair with the QR virtual queue, self-service kiosks and the live QStatus web link as part of the full queue management system.
Commonly Used Products
Frequently Asked Questions
What notifications can customers receive?
Ticket issued, queue called, an “almost your turn” alert, missed-turn, and completion messages.
Do customers need an app to get updates?
No. Updates are sent by SMS, plus a web monitoring link to track position live.
Are the message templates customizable?
Yes. Templates and the information shown are configurable per service.
Does it send a reminder just before a customer is up?
Yes, multi-stage proximity alerts let customers wait away from the counter.
How much does it cost?
Pricing is tailored; SMS usage may apply. Contact Qtech for a quote.
