This Queue Status Monitoring feature allows customers to monitoring their queue on a weblink.
Upon receiving a Queue Number, the customer may be redirected to this weblink to monitor their queue online on their mobile. This feature updates the customer on their Live Position in queue. When their turn is near, the app will notify the customer via a ringtone and SMS or Web notifications.
This Queue Ticket contains information such as the Queue Number and the number of person ahead in the queue. The Queue Ticket can be customised with the Corporate Logo, or a QR Code for the customer to scan and be redirected to a link with contains live information on their queue status. (Eg. Live position in Queue, and the counter they are being called at.)
Live queue tracking on any phone
QStatus turns the queue ticket into a live, mobile web page. Customers see their position, the number of people ahead, and the counter they will be called to, updated in real time, with a ringtone and SMS or web alert as their turn nears. No app, no account, just a link.
Why customers love it
- Wait anywhere, in a cafe, the car, or a seat, without losing their place
- Full transparency on how long is left
- Works hand-in-hand with the QR virtual queue and SMS notifications
What customers see on QStatus
- Their live position in the queue and how many people are ahead
- An estimated waiting time that updates in real time
- The counter they will be called to
- A ringtone plus SMS or web alert as their turn approaches
Where the QStatus web link is used
QStatus suits any service where customers would rather wait away from the counter — clinics and hospitals, banks, retail and government service centres. It is issued automatically when a customer joins by QR virtual queue, kiosk or SMS, as part of the full queue management system.
Commonly Used Products
References:
Frequently Asked Questions
What is QStatus Weblink?
It lets customers track their queue position online from any phone, no app needed.
How do customers get the link?
It is sent by SMS when they take a ticket, or accessed after joining via QR.
Is the position updated in real time?
Yes, it shows live position and estimated wait, and the next service point for multi-step visits.
Does it work with the virtual queue?
Yes, it is part of the QR / virtual queue experience.
How much does it cost?
Contact Qtech for a quote.
