{"id":3857,"date":"2023-06-04T04:55:23","date_gmt":"2023-06-04T04:55:23","guid":{"rendered":"https:\/\/qtechqueueingsystem.com\/?page_id=3857"},"modified":"2026-07-09T05:26:55","modified_gmt":"2026-07-09T05:26:55","slug":"feedback-management-system","status":"publish","type":"page","link":"https:\/\/qtechqueueingsystem.com\/?page_id=3857","title":{"rendered":"Feedback Management System"},"content":{"rendered":"\n

Most businesses only hear from an unhappy customer when it is too late, a poor online review, a lost repeat customer, or a complaint that could have been resolved on the spot. Qtech’s feedback management system<\/strong> is a complete customer feedback system<\/strong> built into your queue: it captures how customers actually felt about their visit, at the moment it happened, and turns those ratings into reports your managers can act on.<\/p>\n\n\n

What is Qtech’s customer feedback system?<\/h2>\n\n\n

It is a customer feedback system<\/strong> \u2014 a customer satisfaction tool built into the Qtech queue management platform. Customers rate their experience through a Feedback Tablet<\/strong> at the counter or a weblink sent by SMS<\/strong> after their service is done. Every rating is logged against the counter, service type and staff member, then tabulated automatically in your reporting dashboard, so you see patterns instead of chasing individual comments.<\/p>\n\n\n

How it works<\/h2>\n\n\n
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  1. A customer is served at a counter, collects an order, or completes a booked appointment.<\/li>\n\n\n
  2. They are prompted to rate the experience, either by tapping a rating on the Feedback Tablet<\/strong>, or via a weblink texted to their phone<\/strong>.<\/li>\n\n\n
  3. The rating and any comments are logged instantly<\/strong> against the counter, staff member and service type.<\/li>\n\n\n
  4. Ratings are tabulated in real time<\/strong> in Qtech’s reporting dashboard alongside your queue and wait-time data.<\/li>\n\n\n
  5. Managers review the trends<\/strong> to spot underperforming staff or services that need attention, before they show up as a bad review.<\/li>\n\n<\/ol>\n\n\n

    Two ways to collect feedback<\/h2>\n\n\n

    Feedback Tablet<\/h3>\n\n\n

    A tablet mounted at the counter or service point lets customers rate their experience in a couple of taps, right after being served. Because it takes seconds and needs no app or login, response rates are much higher than asking customers to fill in a form later.<\/p>\n\n\n

    SMS Weblink<\/h3>\n\n\n

    For appointments, deliveries or services where there is no counter to place a tablet, Qtech can automatically text a feedback weblink once the service is marked complete. The customer rates the visit from their own phone, in their own time, and the response still flows into the same reports.<\/p>\n\n\n

    Why businesses use a feedback management system<\/h2>\n\n\n