Qtech professional SMS integrated queue management system provides timely alert to be sent to customers via SMS while they are in the queue.
The customer presses the button for the respective service he/she selects on the touch-screen LCD monitor as shown.
Next, a new screen appears as shown which provides a choice to customer whether he/she would like to be notified via SMS.
In the event the customer would like to be notified via SMS, he/she presses the “Yes” button on the touch-screen panel as shown above, the following screen appears.
The customer enters the respective mobile number and the thermal ticket dispenser issues a queue number ticket. The customer takes the queue number ticket and proceeds to the waiting area.
In the event the customer does not want to be notified by SMS, he presses “No” on the touch-screen LCD panel and thermal ticket dispenser generates a queue number ticket directly. The customer proceeds to the waiting area.
The SMS software/module automatically monitors the status of the queue for the respective queue number which is to be notified by SMS. The parameter settings and the text for the SMS notification can be adjusted to suit the requirement of the customer. The following example shows the text which appears on the queue number ticket.
Please be informed that you are currently in the 5th position in the queue (Now serving Q Number 1105). Please proceed to the waiting area.
The advantages of a professional SMS integrated queue management system are
- Customers are not inconvenient as they have the liberty to shop around and not restricted to the waiting area. The SMS integrated queue management system is suitable for customers whose waiting area is small and big number of customers coming into the premises. It is also suitable for customers who have a number of items in showcases so that customers are able to move around to view the exhibited items.
- In the event if the queue ticket is lost, the queue number which is allocated to the customer via SMS can be used as a replacement which results in provision of efficient and effective customer service.
- The SMS integrated feature upholds the corporate image of the customer.