The Restroom Feedback Management System is to facilitate the feedback on the cleanliness in the restroom and it comprises of the following items :-
- Restroom touch screen feedback device
- Restroom feedback management software
- SMS module and modem
- Feedback controller
The restroom feedback device is placed near the entrance of a public restroom so that guest is able to rate the cleanliness of the restroom before he leaves. The restroom feedback device displays 4 icons with rating at “Excellent”, “Good”, “Satisfactory” and “Unsatisfactory” for the evaluation of the cleanliness in the restroom.
In the event a rating at ”Unsatisfactory” is selected by the guest, the feedback management system triggers a SMS with the restroom location to the cleaner who is required to respond at a pre-defined time. The cleaner reaches the restroom and he/she is required to acknowledge the job via the touch screen feedback device.
In the event the cleaner fails to respond at a pre-defined time, the feedback management system sends another SMS automatically to the supervisor and the job comes to an end.
Comprehensive reports are generated for the management with regards to the cleanliness at time-block at the restroom and the level of satisfaction on the cleanliness by the guests.