The virtual keypad provides significant information to the user as shown above. The ease and flexibility in operating the virtual keypad allow the counter staff to serve the customers efficiently and effectively. At their fingertips, the user is able to derive a great deal of useful information which appears on the screen.
The counter staff calls for the queue number in a sequential manner via the mouse in clicking the
“NEXTQ”button and the queue number which is being served is reflected on the screen as shown. In the event the user would like to call for a specific queue number, he/she simply enters the specific queue number followed by the
The virtual keypad provides the option for the user to transfer queue number to other counter and to toggle to other queue number series. In the event there is customer’s complaint, the counter staff is able to trace the specific queue number and track down the event which warrants attention.