Customer Feedback Device is placed on the counter and displays the queue number with respect to the counter number when the counter staff call for the queue number via the keypad.
Next, the customer approaches the respective counter upon seeing the queue number on the customer feedback device.
The Customer Feedback Device changes the screen after 60 seconds from Screen 1 to Screen 2 as shown while the customer is waiting for the transaction to be processed.
Customer Feedback Device shows 4 icons which represent the evaluation of the customer service at “Excellent”, “Good”, “Satisfactory” and “Unsatisfactory”.
At the end of the transaction, the customer selects and presses one of the icons as shown and the feedback is sent wirelessly to the queue management system which generates reports reflecting the level of customer feedback, “Average Waiting Time, “Average Transaction Time” and other important information.
Customised scrolling message is displayed at the base of the Customer Feedback Device and can be easily altered by the user.