Qtech Queueing System Pte Ltd being the proprietary manufacturer in professional queue management system ensure that all of the systems are up to international standard. All queue management systems are subjected to strict quality control by the QA engineer before the queue management systems are exported or being installed at the sites of customers.
Qtech queue management system consists of the following:
- Main Display Panel
- Centralized Display Panel
- Counter Display Panel
- Thermal Ticket Dispenser with Lock-up Feature
- Physical Keypad
- Virtual keypad
- Display of queue number, counter number, video, TV program and powerpoint simultaneously on LCD TVs.
- SMS Integrated Feature
- Colorful Graphical Statistical Reports
- Qtech KPI on Android Mobile
- Restroom Feedback Management System
- Customer Feeback Management System
- Integrated Touch Screen Ticket Dispenser
- Stand alone Customer Feeback Management System
Thorough QA tests are conducted on all of the above hardware and the results of various tests which indicate "Pass" are recorded on the QA form before the queue management is delivered to overseas customers.
Qtech Queueing System Pte Ltd emphasize the importance in delivering excellent customer service and technical support to all of our customers. Customers could contact Qtech 24 hour hotline at (65) 62923423 for technical support. In addition, all of our overseas customers would receive the following manuals so as to assist them to carry out the installation of the professional queue management system successfully.
- User Manual
- Installation of Hardware Manual
- Troubleshooting Manual
As an added enhanced feature in delivering our excellent customer service, Qtech could send our technical manager to fly over to the designated country to test and commission Qtech queue management system upon request by the customer. The consultation and services by Qtech technical manager is free of charge. However, the cost of his airfares and accommodation are to borne by overseas customers or intermediaries.